Your privacy is not a checkbox for Criex — it's something we take seriously every day. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it.
Here's a quick overview of how Criex approaches data privacy. The full policy is below — please read it carefully.
All data transmitted between your device and Criex is encrypted using industry-standard TLS protocols. Your personal and financial information is never sent in plain text.
Criex does not sell, rent, or trade your personal data to third parties. Your information stays within the Criex ecosystem and is shared only where strictly necessary to operate the platform.
Player data is stored on secure, access-controlled servers. Only authorised Criex personnel with a legitimate need can access account data, and all access is logged and audited.
Criex gives you the right to access, correct, and request deletion of your personal data. You can manage your data preferences directly from your account settings or by contacting our support team.
Criex uses cookies to improve your experience on the platform. We explain exactly which cookies we use and why. You can manage cookie preferences through your browser settings at any time.
You can opt out of marketing communications from Criex at any time. Every promotional email includes an unsubscribe link, and you can update your communication preferences in your account settings.
This Privacy Policy explains how Criex ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Criex platform at criex.live, including the Criex mobile application and any related services.
Criex is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including financial details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use Criex.
By registering an account on Criex, using the platform, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Criex handles personal data, please do not use the platform.
Note: This Privacy Policy should be read alongside the Criex Terms and Conditions, which together govern your use of the platform.
Criex collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third parties where necessary for verification or payment processing purposes.
Criex may receive data about you from third-party identity verification providers, payment processors, and fraud prevention services. This data is used solely for the purposes of verifying your identity, processing payments, and maintaining platform security.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, DOB, ID documents | Account verification, KYC compliance |
| Contact Data | Email, phone, address | Account management, support, notifications |
| Financial Data | Payment method, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device info, cookies | Platform security, performance, analytics |
| Usage Data | Game history, betting records | Responsible gaming, personalisation |
Criex uses the personal data we collect for the following purposes:
Personalisation: Criex may use your gaming history and preferences to personalise the offers and game recommendations you see on the platform. This helps us show you content that is relevant to how you actually use Criex, rather than generic promotions.
Criex processes your personal data on the following legal bases:
Criex does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
Criex works with carefully selected third-party service providers who assist in operating the platform. These include payment processors, identity verification providers, customer support tools, and analytics services. These providers are contractually required to handle your data securely and only for the purposes we specify.
Criex may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of Criex, our players, or others.
In the event that Criex undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.
Your assurance: Any third party that receives your data from Criex is bound by strict data protection obligations. We do not allow our service providers to use your data for their own purposes beyond what is necessary to provide services to Criex.
Criex uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Criex platform. Instructions for managing cookies are available in your browser's help documentation.
Criex retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. The specific retention periods we apply are as follows:
When personal data is no longer required, Criex securely deletes or anonymises it in accordance with our data retention procedures.
As a Criex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].
Response Time: Criex will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
Criex implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While Criex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Criex will notify you and the relevant authorities as required by applicable law.
Your role in security: You also play a part in keeping your account secure. Use a strong, unique password for your Criex account, enable two-factor authentication where available, and never share your login credentials with anyone.
Criex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use Criex or submit any personal information to us.
If Criex becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on Criex, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
The Criex platform may integrate with third-party services such as payment gateways, identity verification providers, and analytics tools. These third parties operate under their own privacy policies, which govern how they handle data they collect directly.
Criex is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of Criex. We select our third-party partners carefully and require them to meet our data protection standards.
Criex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your personal data, Criex will notify registered players via email or an in-platform notification. Continued use of the Criex platform after changes have been published constitutes your acceptance of the updated Privacy Policy.
We recommend reviewing this page periodically to stay informed about how Criex protects your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Criex handles your personal data, please contact our data protection team:
We aim to respond to all privacy-related enquiries within 30 days. For general account support, our team is available 24/7 via live chat on the platform.
Criex is built on trust. Thousands of players across Bangladesh choose Criex because they know their data, their money, and their experience are in good hands. Ready to join them?