These terms govern your use of the Criex platform. They're written to be clear and readable — not buried in legal language that nobody actually understands. Please read them before you register or place any bets.
These cards summarise the most important parts of the Criex Terms and Conditions. The full terms follow below — please read those too.
You must be at least 18 years old to register and play on Criex. We verify ages during registration and any account found to belong to a minor is closed immediately. No exceptions.
Each player is allowed one Criex account only. Duplicate accounts are not permitted and will result in the suspension of all associated accounts and forfeiture of any balances held within them.
All bonuses and promotions on Criex come with wagering requirements and conditions. These are stated clearly on the relevant offer page. Bonuses cannot be withdrawn until wagering requirements are met.
Deposits and withdrawals must use the same payment method where possible. Criex processes withdrawals promptly but reserves the right to carry out identity verification before releasing funds.
Fraud, collusion, use of automated betting software, and any attempt to exploit platform errors are strictly prohibited. Accounts found engaging in these activities will be closed and funds forfeited.
Criex collects and processes personal data in line with our Privacy Policy. Your information is never sold to third parties. Account data is encrypted and stored securely at all times.
Welcome to Criex. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Criex ("the Platform", "we", "us", "our") governing your access to and use of the Criex website, mobile application, and all associated services available at criex.live.
By registering an account on Criex, making a deposit, or placing any bet or wager on the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use the Criex platform.
Criex operates as an online gaming and betting platform serving players in Bangladesh. We are committed to providing a fair, secure, and transparent gaming environment. These Terms are designed to protect both players and the platform, and to ensure that everyone using Criex understands exactly what is expected of them and what they can expect from us.
Important: These Terms apply to all players regardless of how they access Criex — whether through the website, the mobile app, or any other interface. Using Criex in any capacity constitutes acceptance of these Terms.
To register and use Criex, you must meet all of the following eligibility requirements:
Criex reserves the right to request proof of age and identity at any point. If a player is found to be under 18 years of age, their account will be closed immediately, all winnings will be forfeited, and any deposited funds will be returned to the original payment method after verification.
Age Restriction: Criex takes underage gambling seriously. If you are under 18, you are not permitted to use this platform under any circumstances. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming sites.
Each player may hold only one account on Criex. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in the suspension of all associated accounts.
When registering on Criex, you are required to provide accurate, complete, and up-to-date personal information. This includes your full name, date of birth, email address, and phone number. Providing false information during registration is a breach of these Terms and may result in account closure and forfeiture of funds.
You are responsible for maintaining the confidentiality of your Criex account credentials. Do not share your password with anyone. Criex will never ask for your password via email, chat, or phone. If you suspect that your account has been accessed without your authorisation, contact Criex support immediately at [email protected].
Criex may require you to complete identity verification (KYC) before processing withdrawals or at any other point deemed necessary. Verification documents may include a government-issued photo ID, proof of address, and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension.
Criex supports a range of local payment methods for players in Bangladesh, including bKash, Nagad, Rocket, and others as listed on the platform. All deposits and withdrawals must be made using payment methods registered in your own name.
Deposits on Criex are processed instantly in most cases. Minimum and maximum deposit limits apply and are displayed on the deposit page. Criex does not charge fees on deposits, though your payment provider may apply their own charges.
Withdrawal requests are processed by Criex as quickly as possible. Processing times may vary depending on the payment method and any verification requirements. Criex reserves the right to delay a withdrawal if additional verification is required or if there is a reasonable suspicion of fraudulent activity.
Note: Criex does not accept third-party payments. Deposits made from a payment method not registered in your name will be returned and your account may be suspended pending investigation.
Criex offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are stated on the relevant offer page. By claiming any bonus on Criex, you agree to the terms associated with that specific offer.
Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus amount before any withdrawal is permitted. The specific wagering requirement for each offer is stated clearly on the offer page.
Tip: Always check the wagering requirements and expiry date of any bonus before claiming it. Bonuses that are not used within their validity period will expire automatically and cannot be reinstated.
All bets placed on Criex are subject to the specific rules of the game or event being wagered on. These rules are displayed within each game or betting market. By placing a bet, you confirm that you have read and understood the applicable rules.
Criex reserves the right to refuse or limit any bet at its sole discretion. Bets are not confirmed until you receive a confirmation notification from the platform. In the event of a technical error during bet placement, the bet may be voided and your stake returned.
In the event of a manifest error — including but not limited to incorrect odds, game malfunctions, or software errors — Criex reserves the right to void affected bets and return stakes to players. Winnings resulting from a manifest error will not be paid out. Criex's decision in such matters is final.
Minimum and maximum stake limits apply to all games and betting markets on Criex. These limits are displayed within each game or market. Criex reserves the right to adjust stake limits at any time without prior notice.
The following activities are strictly prohibited on Criex and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:
Warning: Criex employs advanced fraud detection systems. Any account suspected of engaging in prohibited activities will be suspended pending investigation. Criex cooperates fully with law enforcement authorities in cases involving fraud or financial crime.
Criex is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players manage their gaming activity.
To access these tools, visit the responsible gaming section of your account settings. If you need assistance setting up any of these controls, contact our support team at [email protected]. For more information, visit our dedicated Responsible Gaming page.
Criex reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:
If your account is suspended due to a suspected breach of these Terms, Criex will investigate the matter and notify you of the outcome. If the suspension is found to be unwarranted, your account will be reinstated and any withheld funds will be released. If the breach is confirmed, funds may be forfeited in accordance with these Terms.
You may close your Criex account at any time by contacting our support team. Before closing your account, any pending withdrawals will be processed and any remaining balance will be returned to your registered payment method. Bonus funds that have not met wagering requirements will be forfeited upon account closure.
All content on the Criex platform — including but not limited to the website design, logos, graphics, game content, software, text, and trademarks — is the property of Criex or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Criex platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any Criex content without prior written permission from Criex.
To the fullest extent permitted by applicable law, Criex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunities resulting from platform downtime or technical issues.
Criex makes no warranty that the platform will be available at all times or that it will be free from errors or interruptions. While we work hard to maintain 99.9% uptime, scheduled maintenance and unforeseen technical issues may occasionally affect platform availability.
Note: Nothing in these Terms limits Criex's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.
Criex collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using Criex, you consent to the collection and processing of your personal data as described in the Privacy Policy.
We do not sell your personal data to third parties. Data is shared only with service providers who assist in operating the platform — such as payment processors and identity verification services — and only to the extent necessary for those purposes.
For full details on how Criex handles your data, please read our Privacy Policy.
Criex reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the Criex platform after changes have been published constitutes your acceptance of the updated Terms.
For significant changes, Criex will make reasonable efforts to notify registered players via email or an in-platform notification. However, it is your responsibility to review these Terms periodically to stay informed of any updates.
These Terms and Conditions are governed by and construed in accordance with the laws applicable to Criex's operating jurisdiction. Any disputes arising from or in connection with these Terms that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the relevant courts.
If you have a complaint about Criex, we encourage you to contact our support team in the first instance. We aim to resolve all complaints fairly and promptly. Details of our complaints process are available by contacting [email protected].
If you have any questions about these Terms and Conditions, or if you need assistance with your Criex account, our support team is available 24 hours a day, 7 days a week.
We aim to respond to all enquiries within 24 hours. For urgent account issues, live chat support is available directly within the platform.
Now that you know how Criex works, join hundreds of thousands of players across Bangladesh who trust Criex for fair games, fast payments, and genuine support.